J.R. (Jim) Donnelly, director of external relations for Ameritech’s Peoria area operations, started out as an installer/repairman with Illinois Bell in 1957. Jim has an ideal background to deal with the many challenges and issues faced in his position – dealing with customers, municipalities and the news media. It would be rare for him to get involved with a particular repair problem today, but he would still be consulted in the event of a major service problem. Currently, his primary focus is helping the public understand Ameritech’s vision and capabilities in new area of telecommunications.
